Frequently Asked Questions
We’re Here to Help
We want Designer Giving to feel simple, inspiring and trustworthy. Below you will find answers to some of our most frequently asked questions about buying, selling, donations and how Designer Giving works. If you cannot find what you are looking for, we are always happy to help. Just email us on enquiries@designergiving.co.uk
What is Designer Giving?
Our platform allows people to buy and sell pre-loved luxury fashion, accessories and lifestyle pieces whilst supporting children’s charities. Sellers donate a minimum of 10% from every sale to one of our chosen charities which all help transform the lives of poorly children.
Alongside our marketplace, we also offer a carefully curated collection of new homeware, gifts and lifestyle products which also all support our charitable mission.
How does Designer Giving work?
Sellers upload pre-loved luxury items, set a price and choose a children’s charity to support. Buyers can shop beautiful pieces whilst knowing their purchase is helping children who need it most.
Why is Designer Giving different?
Designer Giving is more than a marketplace.We combine luxury fashion, sustainability and compassion in one meaningful platform. Every sale & purchase helps support children’s charities whilst encouraging more conscious shopping.
Which charities do you support?
Designer Giving proudly supports carefully selected children’s charities - Birmingham Children’s Hospital, The Kids Village & The Children & Young People’s Cancer Association. Sellers can choose which of our partnered charities they would like their donation to support when listing an item & can change their choice of charity every time they list an item. For more information about our charities please visit https://www.designergiving.co.uk/dgs-charities
How do I know the donations are genuine?
The donations are deducted at the point of sale by STRIPE who then transfers the platform fee & donation to Designer Giving Limited. Every 48 hours the donations are moved from the business account to a holding account & then sent to each charity at the end of the month. The platform produces the charity specific reports across a selected timeframe.
We share updates on our charitable partnerships demonstrating the meaningful impact your support helps create. We will send you a statement at the end of each month detailing your donations for each charity & explaining how these have made a difference.
How much do I donate to charity?
Sellers donate a minimum of 10% of the sale price to one of our supported children’s charities. Many members of our community choose to give more.
Can I donate more than 10%?
Absolutely. Sellers are welcome to increase their donation should they wish to make an even greater impact.
Can I choose which charity benefits?
Yes. When listing an item, sellers can choose which of our partnered children’s charities will receive their donation & sellers can change this for every item listed.
How does the charity donation work?
Every seller donates a minimum of 10% from their sale to one of our supported children’s charities.
Designer Giving also donates a minimum of 10% from sales of new homeware, gifts and lifestyle products to continue supporting our charitable mission.
Is there a buyer’s fee?
No there is no buyer’s fee other than the cost of shipping of the item.
Is there a Seller’s fee?
Yes Designer Giving does charge a platform fee of 7% as we need to be able to sustain the business. We have kept this as low as possible & we only apply the 7% to the item value, not the shipping cost.
Can I buy new products too?
Yes. Alongside our luxury pre-loved marketplace, Designer Giving offers a carefully curated collection of new homeware, gifts and lifestyle products. You will find these items in the DG Shop. We donate 10% from all of these sales across our supported children’s charities.
Are all items authentic?
We are committed to creating a trusted luxury marketplace. Sellers are required to accurately describe all items and provide clear photography. Higher-value items require additional verification or proof of authenticity.
Do you authenticate items?
Designer Giving does not authenticate items but there are links to 3 tried & tested authentication companies on our site or you can use your own. Uploading the certificate couldn’t be easier.
Where possible, we encourage sellers to include original receipts, authenticity cards, packaging and dust bags.
What condition are items in?
All items should be accurately described and clearly photographed by the seller. We encourage complete transparency regarding condition, wear or imperfections so buyers can shop with confidence. These are our guidelines for the DG condition options:
- New - unused and with original tags attached
- Like New - minimal signs of wear, no tags
- Gently Used - visible signs of normal use
- Used - significant wear, marks or imperfections.
- Vintage - older, classic piece
How long will delivery take?
Delivery times may vary depending on the seller. We encourage all sellers to dispatch promptly using a tracked delivery service.
If the item is from Designer Giving we will ship according to the details against the product. This is usually within 1-3 working days.
What happens if my item is lost in transit?
Sellers are responsible for using an appropriate tracked postal service and for insuring the items in transit. We include a detailed breakdown of all of the options with RoyalMail which is linked to from our site as long as you have a RoyalMail account.
Can I return an item?
As many items are sold by private sellers, returns are generally only accepted if:
- The item is significantly not as described
- The incorrect item has been received
- The item is found to be counterfeit
- Significant undisclosed damage exists
If you have bought from Designer Giving or another Business Seller, then usual Consumer rights apply & you are able to return the item within 14 days. Please view our Refund Policy.
How do I sell an item?
Selling with Designer Giving is simple. Create an account,set up Stripe (our payment partner) upload clear photographs, add a description, choose your price and select which children’s charity you would like to support. You can use the sliding scale device to increase your donation if you would like.
What can I sell?
Designer Giving specialises in:
- Luxury fashion
- Designer handbags
- Shoes and accessories
- Premium lifestyle items
Items should be authentic, high quality and in good condition.
Is there a minimum listing value?
Yes. Standard marketplace sellers must list items with a minimum value of £25. Hand-picked sellers may list from £5.
When do sellers get paid?
Payments are released once the transaction has been completed successfully and in accordance with our seller payment process. Payments are processed with Stripe and we cannot control the speed with which Stripe pays the seller. Any applicable platform fees and your selected charity donation will be deducted automatically.
Is payment secure?
Yes. Designer Giving uses secure payment processing via Stripe to help protect both buyers and sellers and provide a trusted shopping experience.
What happens if a counterfeit item is sold?
Designer Giving has a strict zero-tolerance policy on counterfeit goods. Any item found to be inauthentic will be removed immediately and appropriate action may be taken. If you have concerns about authenticity, please contact us promptly.